At O’Dell HVAC Group, we are committed to ensuring we provide our services to those with disabilities in an accessible manner, and in a way that respects the dignity and independence of everyone. As a company, we respect and uphold the requirements under the Accessibility for Ontarians with Disabilities Act (AODA), 2005.  

Our commitment to accessibility reaches further than our legal obligations. This commitment aligns with our Core Values, and our responsibility to create a safe, respectful, dignified and welcoming environment for all.  

Feedback 

We welcome and encourage feedback on accessibility to improve our customer service. Feedback can be provided directly by any of the following methods to Fran Bonomi, Senior HR Manager: 

• Email: fbonomi@odellhvac.com 

• Phone: 905-681-3901 

• Regular mail: 5100 South Service Road, Units 39&40, Burlington, Ontario, L7L 6A5. 
  • Attention: Human Resources 

We will respond to all feedback within 3 business days of receipt.   

Accessible Formats 

Documents and communications are available in accessible formats upon request. Please contact us using the information above to make a request.  

Training 

All employees receive training on AODA requirements and the Ontario Human Rights Code as it pertains to people with disabilities.  

Policies and Plans 

Our Accessibility Multi-Year Plan can be accessed here.

Our Accessibility Policy can be accessed here.

These documents are available in alternative formats upon request.

LAST UPDATED: July 7, 2025